Grievance Redressal

Grievance Officer

Name: Deingait Pyrtuh
Designation: Grievance Officer / Platform Operator
Email: deingait@gmail.com
Contact: 8787599764
Address: Laitkor/ CONTACT 8787599764

How to Submit a Grievance

You may submit a grievance by contacting the Grievance Officer using the email address or contact details provided above.

To help us investigate and respond to your complaint, please provide as much relevant information as possible, including:

• Your name and contact details.
• Your Ka Step account details or relevant listing reference, where applicable.
• A clear description of the complaint or concern.
• The relevant date and time of the incident, where known.
• The URL or link to the relevant listing, profile, content, or page, where applicable.
• Screenshots, documents, or other supporting information, where available.
• Any other information that may reasonably help us understand and investigate the matter.

Types of Grievances

You may use this grievance mechanism for concerns relating to matters such as:

• Prohibited or unlawful listings.
• Fraudulent or misleading content.
• Counterfeit or potentially infringing goods.
• Impersonation or misleading identity information.
• Abusive, threatening, or harmful content.
• Privacy-related concerns.
• Account or listing restrictions.
• Content moderation decisions.
• Other concerns relating to the Ka Step platform.

Acknowledgement and Resolution

Where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 apply to Ka Step, grievances will be handled in accordance with the applicable requirements under those Rules.

The applicable grievance framework provides for acknowledgement of a complaint within 24 hours and resolution within 15 days from receipt of the complaint.

Certain complaints requesting removal of information or a communication link may be subject to a shorter statutory timeframe, including the applicable 72-hour requirement under the Rules.

Investigation of Complaints

Ka Step may review the information provided in a grievance and may request additional information where reasonably necessary to investigate the matter.

Depending on the nature of the complaint and the circumstances, Ka Step may take appropriate action in accordance with its policies and applicable law.

Such action may include reviewing, restricting, removing, or disabling access to content, restricting an account, suspending an account, or taking other appropriate measures.

False or Abusive Complaints

Users should provide accurate information when submitting a grievance.

Ka Step may take appropriate action where grievance mechanisms are intentionally misused, including through knowingly false, fraudulent, abusive, or malicious reports.

Product, Job and Rental Transactions

Ka Step provides a platform through which users may discover listings and communicate with other users.

Unless expressly stated otherwise, Ka Step does not process or collect payments for transactions between users relating to products, jobs, rentals, services, or other user-to-user agreements.

Users are responsible for independently evaluating listings, communicating with other users, negotiating terms, and deciding whether to proceed with a transaction or agreement.

Complaints concerning potentially fraudulent, prohibited, counterfeit, misleading, or otherwise policy-violating listings may still be submitted through the grievance mechanism.

Subscription Complaints

Ka Step may separately process payments for its own subscription plans.

Questions or complaints relating to a Ka Step subscription, subscription payment, plan entitlement, or subscription-related service may also be submitted using the grievance contact details above.

For information about subscription-specific terms, please see our Subscription Terms .

Related Policies

Depending on the nature of your complaint, the following policies may also be relevant:

• Community Guidelines
• Prohibited Items
• Counterfeit & Intellectual Property
• Listing Policy
• Content Moderation
• Safety & Anti-Fraud
• Privacy Policy
• Terms & Conditions

Contact

If you are unsure which policy or reporting channel applies to your concern, you may contact the Grievance Officer using the contact details provided on this page.

Changes to This Grievance Policy

Ka Step may update this Grievance Redressal page from time to time to reflect changes to the platform, applicable policies, or applicable legal and regulatory requirements.

The latest version will be published on this page together with the applicable "Last updated" date.